Ever since its foundation, KALE has committed itself to provide good quality products supported by adequate means of service to its customers. Inspired by this commitment, KALE has recently further improved its customer relations by means of being in closer contact with its regional and countrywide distributors. To this end, KALE organizes regular annual meetings in order to introduce new products to the distributors and share market developments with them and also to focus on common objectives to deal with their enquiries and complaints more effectively in much shorter time. Moreover a new mobile countrywide service has been set up to provide on-site technical support to KALE's after market customers upon their request.